Refund Policy
To be eligible for a return, the item must be in the same condition as it was received in. It must not have been worn, and be in the original packaging.
If the product has been worn, we will be unable to accept returns or exchanges for incorrect size selection. We are not responsible for personal injury resulting from the wear of our products and/or incorrect size selection.
Please note that all shipping fees are non-refundable.
Regular priced items
- You can return your item and receive a refund to the original method of payment within 30 days following reception of order.
- Returns and exchanges are free of charge in Canada.
- For all international orders, returns and exchanges are at the customer’s expense.
Sample Sale & Archive Sale
- Sales are final.
- Canadian orders only: Store credit and exchanges are accepted for sample sale or archive sale purchases. However, these procedures are only accepted in the 10 days following the reception of the order and the return costs are at the customer’s expense.
Initiate a Canadian return
In store
- Drop by one of our Canadian boutiques or pop-up stores and we’ll process the return free of charge. Click here for address and business hours.
By mail
Click here to request your prepaid return shipping label.
- Once our team has approved your request (1-2 business days), you will receive the shipping label by email. Print the return label in the email attachment.
- Place the shoes in their original box. Ship the box in a bag. A repacking fee of $5 applies for significant damage to the shoe box or if the shoe box has been used as the shipping box.
- Affix the shipping label to the outside of the parcel.
- Bring the parcel to a Canada post service counter or post office during business hours
- Once the returned item has been received and inspected by our team, you will receive an email confirmation, and a refund will be issued via the original payment method.
